DELIVERY TIMES

We aim to dispatch all orders within 24 hours (Monday to Thursday). Orders made between midday on a Friday and Midday on a Monday we aim to despatch on Monday Afternon. (with the exception of Bank Holidays obviously. Occasionally, items may be out of stock, then dispatch may be slightly delayed, but we shall let you know if this is the case, and you may have to allow up to 28 days for delivery. For Christmas orders we suggest you order as soon as possible to help ease the Christmas rush!

Delivery within the UK: There is a standard charge of £4.99 per order no matter how many items we send you. You may well have to pay this much in petrol and car parking charges to go to your nearest wooden toyshop anyway.

Orders for the rest of the world on Name trains and Mobiles are £9.99

SPECIAL DEAL - NEW SHIPPING CATEGORY FOR EUROPE
NOW ONLY £5.99 (For Nametrains and Mobiles)

 

Orders for all other items to anywhere else in the world, can you email us first so we can weigh the goods and obtain an accurate postage price to ship the goods ralph@woodentotsmk.co.uk

Should you wish to pick up and not pay delivery, then drop us a note, we are at; 39 Chicheley Street, Newport Pagnell, Milton Keynes, Bucks, MK16 9AP, England, then we look forward to receiving your order.

Channel Islands, Eire, BFPO and all other destinations: Please contact us for a quote - we will endeavor to dispatch anywhere in the world.

Free Delivery for all orders over £150

We currently send all our products via the good ol' system that is 'The Royal Mail'. They have prooved the most reliable though larger items that get sent by Parcel Post tend to take a little longer (2-3 days) than their standard 1st class service

Free Delivery for all orders over £150

RETURNS POLICY & GUARANTEE

We try at all times to please our customers. We inspect all items prior to despatch but ask you to please inspect all items immediately upon arrival (some couriers can be a touch heavy handed!). Should your goods be broken then we will replace the item and refund your return postage costs. Please quote our reference number as shown on the delivery note. We also suggest you use registered post, as we cannot be responsible for goods that fail to reach us.

If you are in any way unhappy with your goods, you can return all unused items within 14 days for a refund or exchange. Unfortunately, we cannot refund or exchange used or customer damaged items (customer's statutory rights not affected). Returned items must be in their original packing. Please note that we are not responsible for return postage and the delivery charge on the original order is non-refundable.

Please note, that should your goods be returned to us, due to you entering an incorrect delivery address, or for parcels that needed to be collected from the your local Post office or parcel line depot within 7 days, we are not liable for postage costs to re-send them and you will need to contact us to rearrange delivery.

Countries that can be ordered from are now as follows

ANDORRA
AUSTRALIA
AUSTRIA
CANADA
CROATIA
CYPRUS
CZECH REPUBLIC
DENMARK
FINLAND
FRANCE
GERMANY
GIBRALTAR
GREECE
GUERNSEY
HONG KONG
HUNGARY
ICELAND
IRELAND
ISLE OF MAN
ITALY
JAPAN
JERSEY
LATVIA
LIECHTENSTEIN
LITHUANIA
LUXEMBOURG
MACEDONIA
MALTA
MONACO
NETHERLANDS
NEW ZEALAND
NORWAY
POLAND
PORTUGAL
ROMANIA
RUSSIAN
FEDERATION
SAN MARINO
SERBIA AND MONTENEGRO
SLOVAKIA (Slovak Rep)
SLOVENIA
SOUTH AFRICA
SPAIN
SWEDEN
SWITZERLAND
TUNISIA
TURKEY
UNITED KINGDOM
UNITED STATES
VIRGIN ISLANDS (GB)

If your country is not listed, then contact us, we dont want to deprive you of our lovely toys.