Hi Ralph, it looks as if Santa has arrived just in time. The the package arrived today. It appears Royal Mail was a bit behind with deliveries.
Thank you for the prompt dispatch of my order and the communication you offered when the package had not arrived.
Excellent service
Marry Christmas and a Happy New Year
Regards Mairead
Dear Ralph, Just to let you know the order arrived today - and to say how much we appreciate the extra goodies included. Will certainly recommend your business to family and friends. Have a great Christmas. Paddy and Brenda McLaughlin
Thank you for the extra gift's and great service, will be back. Happy xmas regard's gail Hi There, I just wanted to let you know that our order has arrived safely, and to add our thanks for the very lovely colour choices, and for packaging it so nicely. Its going to make a super present for our Nephew's 1st Christmas. Best Regards,
Tommy and Kerrie Waterson
Thank you very much for the Swinging Airline mobile received today, I'm sure Ben will enjoy seeing it hanging in his bedroom! Christine Collison
Dear Ralph and Tracey,
Many thanks for your help when purchasing the name train for George!
He has a fascination with trains at the moment so here's hoping he'll like it!
Warmest wishes for a merry Christmas,
Charlotte Smith (Dec 2010)
Dear Tracey, As I'm not sure how to add a testimony directly onto your web site I hope I can go via yourself if that's ok. I cannot fault the service that Name Trains has just provided. Less than 48 hours from placing the order (on a Sunday evening!) to delivery to my door Tuesday early afternoon. The train name is brilliant - the perfect gift. Thank you. Pat Loughborough Thanks again to you Both (Dec 2010)
Received the wooden name train today. I am absolutely delighted with it for my fist grandson. Thanks for your attention to detail with the colours and letters.
From a very happy customer - Janet ball (Dec 2010) Dear Ralph and Tracey
Thank you very much for sending through so quickly the name train I ordered for our friends little baby 'Oliver'.
I'm thrilled with it and hope it will be a Christmas pressie he can keep and enjoy for years to come.
I was also delighted with the price - it would have cost me £10 more from the site I was originally going to buy from (Letterbox) Thank you again and Merry Christmas!
Emma (Dec 2010)
Thank you. The train looks really good and moves smoothly. I am sure the young boy I bought it for will love it. Malini Prasad (Dec 2010)
My ordered arrived today - thank you very much for an excellent service. (Dec 2010) Hi Ralph Having a few probs with main computer! Sent a message last night which failed to be delivered so trying again today. Just wanted to say thank you so much for delivering the toys. They are great and I'm sure my little grandaughter will love them. Many thanks for all your help. Heather (Dec 2010) Thank you for the parcel and I received it yesterday, it is lovely. Many thanks so much. Rosemary Cranwell (Nov 2010)
Hi Ralph Many thanks for the set of Cuisenaire that arrived today. Very fast delivery! I'd originally bought a smaller set via Amazon which only contained 74 pieces and was in a very flimsy plastic base.. I fortunately found your site, (on eBay ads) and so pleased I did. Have returned the other set for a refund. Excellent value as so many more pieces and a sturdy wooden box for only another £8! Liked the personal touch with the compliments slip. We run an interntet based business and know how important this is. We have a new grand-daughter arriving in a couple of weeks so have bookmarked your site and I'm sure I'll be back. Very best wishes Peggy (Nov 2010) Ralph Thank you. Just to let you know I have now received the train and am very happy with it! Thanks again Sarah (Nov 2010)
Thank you for the train I received it yesterday morning and love it. Kind regards Aimee (Nov 2010)
Hi Ralph Thank you for your very efficient service. My parcel arrived before I had had time to turn around!! The letters train is lovely and I'm sure my great nephew - who has been coveting his brother's more inferior one - will be delighted by it. Jane Hodgkison (Nov 2010)
Thanks they arrived today! i love them! Thanks again! R Hamilton (Nov 2010) Very many thanks for delivery of our Harry train. It looks great! And thank
you for figuring out that our son wasn't actually called Hary. My husband
thinks I've finally lost the plot!! Thanks so much for a wonderful service.
Claire (Nov 2010) Dear Ralph, I have just received the wooden name train I ordered yesterday and just wanted to thank you for such a quick and efficient service. The train is fantastic and the website is simple and easy to use. I wasn't expecting to arrive so quickly – it was such a treat to have it arrive on my desk this morning! Thank you again, I will certainly be coming back. Lucy Gillingham (Nov 2010) .....
No problem at all – it seems to be a total rarity to get a good service in this country now so when it does happen, people should be thanked for it! (Nov 2010)
got it, thanks, absolutely perfect. h x (Nov 2010) Hi there, I just wanted to thank you so much for sending my train so promptly. Also, I am very impressed with the quality of the train. My son will love it now and for a very long time to come. Thanks again, Lisa (Nov 2010)
Just to let you know that Shut the Box arrived this morning, thank you so much. I have been very pleased with your service and will definitely use your website again. Kind regards Abi Hanna (Nov 2010)
Dear Sir/Madam, We received our order on Saturday, thank you. Not only were we impressed with the speed of your service/delivery, but we are delighted with the quality of the product. Kind regards, Roger & Linda Pugh (Nov 2010) Thank you. I have received this today. Great service!! Mrs Gore (Nov 2010)
This arrived today. Thank you so much, really pleased with it. I have recommended you to a colleague who is also in need of a christening gift. I will certainly recommend you to others too. You have some fantastic things. Thanks once again. Emma Parry (Nov 2010)
Dear Ralph and Tracey I would just like to say how impressed I have been with your products ( alphabet name trains ) and the speed and efficiency with which they were dispatched. In fact the last order arrived today having been ordered only yesterday afternoon. It is lovely to deal with such on-line companies and I wish you continued success with your business. Kind regards Diana Wyss (Oct 2010)
OH NO..., A BAD ONE
Hi, Thanks for letting me know that my order has been dispatched. Unfortunately it hasn't arrived yet, could you let me know when I should expect it, as part of the order is a present for a Christening this Sunday. Thanks, Jill Dennison (Oct 2010) BUT NOT THAT BAD
Hi, Please ignore my previous message. The postman tried to deliver the parcel on Tuesday and left a card but husband picked up the card and forgot to mention it! I'm very impressed at how quickly you dispatched my order and I think the name trains are fab. I will definitely be recommending your company to family and friends. Thank you, Jill Dennison
Thank you for my order it arrived safely yesterday. I'm really pleased with it, its going to make an lovely gift for a naming ceremony we are invited to later this month. I will be sure to recommend you to friends and family. Regards Abi (Oct 2010)
Dear Ralph & Tracey,
Just wanted to send you a quick note to thank you for your exceptional service. I placed my order on Tuesday and was more than a little surprised to get a text from my sister the next morning to say it had arrived. Fantastic and I will not hesitate to share my experience.
kind regards,
Graeme Lynch (Oct 2010)
Dear Ralph and Tracey
My order has just arrived and I'm just absolutely delighted with it.
The train is beautifully made and Benjamin will just love all those red
letters. I'm keeping the yoyo and skipping rope for part of his
Christmas present and know he will love those too.
Thank you for such quality goods - I've already recommended you to my
sister in NZ, she too has a grandson here with a birthday and Christmas
coming up and I'll tell all my other friends who are grandparents about
you. And as for the service - ordered yesterday, here today!!
Regards
Joyce
Hi Ralph,
Thought I'd let you know that the moment I came off the phone to you the package landed on my desk! Thanks very much, it's perfect!Kind regards
Elizabeth (Oct 2010)
Many thanks, I recieved these this morning and they look beautiful in my grandsons room. Kindest regards, Petra (Oct 2010)
Hi Ralph, I have received the parcel, thank you very much they look lovely. Kind regards, Sheena (Oct 2010)
Hi Just to say thanks very much for your speedy service. Helen Cowan (Sep 2010)
I have just received the name train i ordered & i can't tell you how pleased i am with it, it's just lovely & i knom that my mum will be very pleased too ! I am really impressed with how accurate your website is & the quality, price & service will definately make me want to order from Wooden T.O.T.S again & recommend you to others, Many thanks Gail Adams (Sep 2010)
Hi Ralph
thank you for getting back to me about this - and absolutely no worries, shame it's raining but how lovely to be in France!!
I'll get in touch once i receive the order - thank you for the Y!
My very best wishes
Clare-Louise (Aug 2010)
Received safe and sound - along with a 'wow Mummy' when my little boy saw them - Mrs Roberts (Aug 2010)
Dear Tracey and Ralph Thank you for the handwritten acknowledgement sent with the receipt, which was unexpected and much appreciated. Thank you also for the swift delivery of the gift, and for the excellent quality of the Coloured Alphabet train. A super addition to Harry's nursery. We shall certainly be ordering more gifts from your fantastic range. Thanking you again, and wishing you continued success. All good wishes and with kind regards Rhona Smith (Aug 2010)
Train arrived today just what I wanted thankyou. Di O'Bree (Aug 2010) Dear sir/madam
Thank you for your email. I received my order today and am really pleased with it, so thank you very much.
Brilliant service! Kind regards
Gill (Aug 2010) Hey
Just ordered another train and wanted to check that will be addressed to Mr and Mrs Bates. This is about the 20th train that I have bought from you due to the baby boy boom amongst my friends and family over the last few years! Everyone has loved them and said that all vistors have commented on them too! Thanks again for your fantastic service and super quality product! Naoni Potts (July 2010)
Dear Ralph and Tracey,
The little wooden train arrived today - and its absolutely beautiful! Thank you for the good and fast service!
With best regards, -Ave Nielsen /Denmark (July 2010)
WOW! (And I think I said WOW last time I ordered from you!) Parcel arrived safe and sound today, thank you very much. Identical train (well, apart from the name of course) for grandchild no:2, Elise had the other one 2 years ago. And the same efficient, expedient service - well done. (Wonder if there will be a grandchild no:3) with kind r egards, Sue Loader (July 2010)
Hi,
Arrived this morning in the post, super speedy thanks very much and the extra addition of the ceiling hook a nice special extra touch.
Thanks
Aimi (July 2010)
Hi,
Received my order today, just wanted to say many thanks for the extra letter tabs and for an excellent service.
regards
Liza Bayliss (July 2010)
Hi, Just wanted to say thank you very much for the caboose. You can certainly expect lots of repeat business from us.Thanks again,
Anita Brown in London (June 2010)
Dear Ralph and Tracey, Delighted by the name train set received today. Amazed that you got it to us so quickly. Many thanks, Best Wishes, Pauline and Robert Leake (June 2010)
Hi Ralph
Oh dear, I can't really remember what happened as I was doing a few jobs at the time? Sorry ... Thanks for your usual speedy service, I look forward to receiving the trains soon ... it's been all boys born again lately!!
Kind regards
Tot H in Bucks (June 2010)
Hi Ralph The name train arrived the next day - in time for Dante's birthday. Thank you. Rosemary in Glasgow (June 2010)
Hi Ralph; Received the train and its fab thanks very much Best wishes Karen
(June 2010)
Dear Ralph,
I've received the item and extremely happy about it. Thank you very much!!!
Sincerely,
Maria in Moscow (June 2010)
Thanks for the quick delivery of my order. Really impressed with it. I'm sure my son will love it. Thanks again
Best Regards Debbie B-L in NE Lincs (June 2010)
Arrived this morning (10th June) - FANTASTIC SERVICE - FANTASTIC PRODUCT - Thank you so much, the name train is beautiful - my Daughter is going to love it for my Grandson.
Thank you again for all your help and the little extra toy in the parcel, so kind.
K Knight in Kent (June 2010)
Hi Ralph, Thanks for coming back so quickly. Lovely to find decent customer services these days. Loved the product though, and your whole idea, so will be sure to order again soon. Hope you enjoyed your holiday. Kind regards, Darren R in Surrey (May 2010)
Hi Ralph I just wanted to say thank you very much for my order which arrived today - what fantastically quick service! I love the product and it's exactly what I was looking for to give to my nephew as a unique christening gift - and looks even better in 'the flesh'. What fantastic service and a great product and I look forward to ordering from you again in the future. With thanks and warm regards Emma L in Wantage (May 2010)
Just thought you might like to know the flapping gull was a hit for a little boy's first birthday - he is obsessed with birds! It's a lovely piece, so glad to have found you on the internet :-) D Wilson - Middlesex (May 2010)
Hi Ralph,
The train set arrived today. It's very well made! Thank you very much and
thanks for the two extra letters.
Also, I didn't realise that the letters can be removed and played with
separately. That makes it even more interesting. It's a great set :)
Regards,
Iva (Apr 2010)
Hi
All received. Thank you it looks perfect. So nice in fact my 33 year old partner wants one for himself! Kind Regards
Kirsty (High Wycombe Apr 2010)
Hi Ralph Thanks for this message. They actually arrived yesterday which was incredibly quick. I love them but unfortunately the red pink and orange ones are all very similar in colour. I can work with this but, of course, it would be much better if the red was clearly the red rod, the pink the pink and the orange the orange. Do have a relationship with the manufacturer? Do you think they could do anything to remedy this? I will still recommend you, of course, but it would have been better without this proviso. Thank you so much for your help up until now and I am sure the children at school will still get a lot benefit from using these rods. I will let you know if I discover any links that may be helpful to you for your website. Take care. Tracy (re Cuisenaire rods April 2010)
I received the invoice for this a couple of days ago. I'd just like to say how amazed we were at such swift delivery (arrived in plenty of time for Easter), and excellent service, and how delighted my daughter, son-in-law and baby grandson are with the mobile! We shall certainly use Wooden TOTS again, and will recommend you to all our friends and family! Thank you so much, Sue Howell (April 2010 Somerset) Hi Ralph Received the trains - thank you they are lovely. Apologies regarding the address details - just had baby Alex and my mind isn't working 100% yet and didn't get a chance to check my emails daily! thanks again and Happy Easter. Anne (April 2010)
This is a huge thank you from a delighted customer! First, I must thank you for explaining the multiple ordering procedure to me, which I have say was a little unexpected and could be made to be a bit more straight forward. I ordered two name trains at 10 am on Thursday and I was so surprised when they were delivered at 12 pm on Friday. They were wrapped and given to the family on Saturday and were with the children by Sunday. What an efficient and pain free procedure! The children are too young at present to express an opinion but the parents are delighted with them! Thank you so much for your excellent service and for choosing such a lovely combination of colours. We will certainly be using you again. Sue Gallagher, Pinner (March 2010) We have received and are very pleased with it, Many thanks Kim (Oxon Mar 2010)
Hi
Please can i just say thank you very much for quick and efficant service. I love the train.
Thanks again
Donna Bennett (Warwickshire Mar 2010) The train was received this morning and looks great.
Many Thanks K Franklin (Feb 2010) Thanks for being so prompt and enclosing the cup hook!! Our 8 day old Grandson will be delighted with it in due course. Thank you. Sheila Vogler (Feb 2010) To Ralph and Tracey,
Just received my order and just to let you know that i am very pleased.
Thank you
Maurice (Herts Feb 2010) Hello there Ralph The train arrived with me this morning. Thank you so much for getting it to me so quickly. I was worried when you said that you didn't have enough A carriages. But thank you so much – it's lovely and I'm very happy with it. Elaine (Feb 2010)
Hello I recieved my wooden train set for my friends new baby boy, they both loved it very much! I loved the way that it was presented in the box. I know that the rear carriage was delayed but im glad that it has turned up and it is beautiful just like the rest of the train! Thank you once again, Yours sincerely, Danielle Driver (Feb 2010) Thanks for you fast service by Royal Mail it arrived in 5 Days.
Regards,
Ron (In Australia, Jan 2010)
Hi, I just wanted to say a very big thanks for the quick service and delivery. We received the Mobile this morning and it's great, we love it. Kind Regards Jackie Partrick (Jan 2010) We love all your products and look forward to ordering more as our grandson grows! Thank you also for the personal notes on both orders...it makes such a difference and is much appreciated. Marion Bowman (Jan 2010)
Hi Ralph I just wanted to let you know that I received the alpahabet train and the teddy frame this morning.I am absolutely delighted with them and I have to say your pictures on your website don't do them justice. The quality is much better than I expected and the teddy looks fab. To add to this delivery was so fast. I will definitely do business with you again. Thank you so much. Kindest regards, Michelle H-W (Jan 2010)
Hi Ralph and Tracey, Just to say how delighted we were with the hanging mobile which arrived so soon after it was ordered. It's so attractive and we have one very happy Grandson. Thank you for your speedy attention and all best wishes for a successful 2010.
Kind regards, Irene P
even more testimonials
I had saved lots more great emails from before this date, but have lost them all when I had PC probs, that'll teach me not to back up, and apologies to those of you who did give us feed back.
You may be very sceptical about these kind of pages, of course I could have made them all up, but I have not, I dont think I could even make the customers names up, let alone the diverse range of thank you mails that I have received. If you dont buy anything from our site then thank you for taking the time to look at it, if you do buy something from us, and are happy with the product and service, please let us know. As well as if you are not happy with something, then also let us know.
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